富衛聊天服務一般使用的重要注意事項： 富衛聊天服務（下稱「聊天服務」）是由富衛香港及澳門（下稱「富衛」）的客戶聯繫團隊提供支援。有關服務將於此平台就客戶提出就富衛的保單資料、公司網站及服務的一般查詢作出解答但不包括稅務建議。 聊天服務旨在就一般查詢給予協助，並不構成任何保險產品或服務的任何要約，富衛亦無意透過此聊天服務向客戶提供任何保險意見或建議。所提供的資料和服務僅供個人及非商業使用並僅供參考。未經資料當事人/資料用戶（如適用）許可，不建議 閣下以任何方式將任何資料轉發給第三方。聊天服務將查閱或記錄 閣下的姓名和保單資料，資料的保留時間並不會超過實際所需。 如 閣下自願在此平台上提供個人資料，對話內容（包括 閣下所提供的個人資料）或被傳送到並儲存於富衛、Whatsapp及微信的服務供應商，其中可能涉及在海外處理。閣下在提供個人資料之前，請先閱讀富衛的個人資料保護政策及收集個人資料聲明 https://www.fwd.com.hk/privacy-policy。 請注意，閣下與聊天服務的對話內容可能涉及個人或保單資料及有關文件（如有），並儲存於 閣下的裝置內，為避免洩漏個人資料的風險，請確保於可信任的裝置上使用聊天服務。 聊天服務會真誠地提供回應，惟富衛對有關回應若有任何錯誤或遺漏概不負責。若 閣下使用聊天服務，代表 閣下同意富衛並不會就對話内容的準確性、可靠性或及時性作出任何保證、承諾及保障。 儘管聊天服務盡力保持準確及更新，富衛對於因使用（或信任）或無法使用聊天服務的資料、數據或功能而引起或導致的任何損失、損害、不便或費用概不負責。 若 閣下對聊天服務有任何疑問，請致電852 3123 3123與客戶聯繫部聯絡。 請閣下確認已閱讀並同意此重要注意事項，以展開與聊天服務。 Important Note on General Use of FWD Chat Service: FWD Chat Service (“Chat Service”) is provided by the Customer Engagement team of FWD Hong Kong and Macau (“FWD”). The Chat Service will provide real-time answers to your general queries about the policy information, company website and service of FWD excluding tax advices on this platform. The Chat Service aims to assist you with your general query, and does not constitute any offer for any insurance products or services. FWD does not intend to provide insurance opinion or advice. All information and services provided herein are solely for personal and non-commercial use and solely for reference only. Re-distribution of any part to 3rd party by any means without the permission of the data subject/data user (where applicable) is strictly not recommended. The Chat Service will access or record your name and policy information that will not be kept longer than necessary. If you provide your personal data voluntarily on this platform, the Chat content (including any personal information provided by you) may be transmitted to and stored in FWD and the service providers of WhatsApp and WeChat service, which may include processing overseas. Before providing your personal information, please read our Privacy Policy and Personal Data Collection Statement https://www.fwd.com.hk/en/privacy-policy . Please note that the Chat content may involve personal or policy information and related documents (if any), which are stored in your device. To avoid the risk of personal information leakage, please apply to a trusted device when using the Chat service The responses of the Chat Service are offered in good faith, however no responsibility is accepted by, or on behalf of FWD for any errors or omissions. By using the Chat Service you accept that FWD does not make any warranties, promises, assurances, or guarantees as to the accuracy, reliability, or timeliness of the Chat result. Though the Chat Service tries to be accurate and up to date as possible, FWD does not accept any responsibility for any loss, damage or inconvenience or any detriment or expense, arising or as a consequence of the use (or reliance upon) or the inability to use the information, data or functions of the Chat Service. If you have any questions on the Chat Service, please contact Customer Engagement at 852 3123 3123. Please confirm you have read and agree with this Important Note in order to start the conversation.